Patient's Rights

PELC is committed to fairness, equality and diversity in all dealings with our patients and we respect your human rights.  You can expect to be treated with respect and dignity at all times.

Consent to treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent.  If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Chaperone

You have the right to have a chaperone (someone to accompany you) or an interpreter with you at your consultation, should you request one.  If you require a chaperone then please make it known on your call to Out-of-Hours so that we can arrange for one where it is possible.

Safeguarding patients

We aim to provide safe services and to protect all patients from harm or abuse.  If you have any concerns about our services or any of our staff, please let us know by emailing feedback@pelc.nhs.uk or phoning us on 0208 911 1130.  Reporting your concerns will not affect your right to receive services from us.

If you have been abused or have reason to suspect that someone, an adult or child, may be at risk of harm contact your local council for advice and help.

For more information on recognising and reporting abuse, visit your local council website:

Barking and Dagenham

Adults

Children

Havering

Adults

Children

Redbridge

Adults

Children

Waltham Forest

Adults

Children

West Essex

Adults

Children

Access to Patient Information

PELC keep a care record of any assessments, examination, treatment or care  you received from our doctors or nurses. Under the Data Protection Act 1998, you have the right to access your health records.

If you would like to see records of your consultation, please ask your GP.  You can also make a written request to us which must include your authorising signature.  A small charge may be incurred.

For more information on consent to care and treatment and your rights visit www.nhs.uk.