If you have recently used the PELC GP Out-of-hours or Emergency Urgent Care service and would like to tell us of your experience, please take a few minutes to fill in our Patient Experience survey by clicking on the link below. We would really appreciate your feedback to help us improve our services.

Patient Experience Survey

PELC aims to provide patients with the best care we can. However, sometimes things may go wrong and you might not be happy with the service you, a family member or friend has received.

If you would like to make a complaint or have any feedback or questions that you would like to raise with us, please let us know by completing the form below. If you require a response please insert your email address. Alternatively you can email us at or write to us:

Head of Governance
Third floor, Becketts House
2-14 Ilford Hill

Tel: 0208 911 1130

For a copy of our Complaints Leaflet please visit our Patient Leaflets page.

Making a complaint will not adversely affect any future care we provide you. We welcome all feedback to help improve our service.

For NHS 111 feedback please click here.