Patient Experience Survey

Every month we carry out a postal survey of a sample of people who have used the NHS 111 service in East London. Our most recent results show that 85% were satisfied with the 111 service. Here are some recent quotes;

/

  • 1
  • 2
  • 3
  • 4
  • 5
An excellent Service. Waiting time was long but I was kept up to date throughout.
​

Barking Urgent Treatment Centre,Service User-Sept 2021

/
Company

  • 1
  • 2
  • 3
  • 4
  • 5

/

  • 1
  • 2
  • 3
  • 4
  • 5
The Team here are amazing everything was just a lot easier and calmer! The Nurse and Doctor who looked at me were kind and made me at ease :)

Queens Urgent Treatment Centre, Service User -Oct 2021

/
East London

  • 1
  • 2
  • 3
  • 4
  • 5
Picture
​HAVE YOUR SAY

Please use your smartphone camera to scan this code and a link will pop up for you to click.

Thank you for taking the time out to complete this survey.Your feedback will enable us to improve our services.If you would like to compliment our service, make a complaint or raise a concern,please contact us on 020 8911 1130 or email pelc.feedback@nhs.net

Membership

If you are a local GP in the areas we serve or a patient representative (on a GP practice patient group) you can become a member of PELC today.  To apply and find out more about membership, click here.