PELC
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Patient Experience

PELC is committed to providing patients with the best care we can. We welcome all feedback from patients and use this to improve our services.

Every month we carry out a postal survey of a sample of patients who have used the GP Out of Hours service and the Emergency and Urgent care (EUCC) service. 
​
In addition to this the Out of Hours service in Outer North East London* was rated well in the most recent MORI National GP patient survey. Results show more than 70% of respondents had confidence and trust in the out-of-hours clinician.

As part of our annual reporting and accountability we publish a report on complaints which is available to the public, click on the link below to view our current report.

2015/16 Patient Safety Report

  • Home
  • About
    • Our Vision
    • Our Team
    • Our Commissioners
    • Our Locations
    • Our Members and Membership
    • Annual Report
    • Guidelines >
      • Injury Guidelines >
        • Paediatric Injury guidelines
      • Illness Guidelines >
        • Paediatric Illness
      • Referral Form
      • Streamer Guidelines >
        • Acute Site Streaming Guidelines
        • Community Sites Streaming Guidelines
      • UCP Guidelines​
      • UTC Educational Material
    • Policies & Procedure >
      • Datix Procedure
  • Services
    • Integrated Urgent Care
    • Patient's Rights
    • Modern Slavery
    • Patient Leaflets
    • Patient Experience
    • CQC
    • GP VTS
    • GDPR Guidance
  • News
    • Staff Updates
    • GP Education
    • Live Patient feedback
  • Work For Us
    • Current Vacancies
    • Permanent Roles
    • GPs
    • Bank Roles
    • Job Profiles
  • Contact
    • Patient Feedback
    • Friends and Family Survey
    • Health Professional Feedback
    • Useful Contacts
  • Staff Login