Patient Feedback
NHS 111 Services
Patient feedback is vital to help us to improve the NHS 111 service. We welcome comments about your experience of NHS 111 in City and Hackney, Newham, Tower Hamlets, Waltham Forest, Redbridge, Barking & Dagenham and Havering. Please use the options as described below. Feedback Form If you would like to make a complaint, compliment or suggestion or have any questions that you would like to raise with us, please let us know by using the link below. Feedback Link You can also write to: Director of Quality, Governance and Nursing Unit 3 , Bourne Court, Southend rd, woodford, London IG8 8HD Tel: 0208 911 1130 Opening hours: Monday - Friday 9.00am to 5.00pm. Download our 'Have your Say' leaflet for details on the Complaints process. |
Out of Hours and Emergency Care
If you have recently used the PELC GP Out-of-hours or Emergency Urgent Care service and would like to tell us of your experience, please take a few minutes to fill in our Patient Experience survey by clicking on the link below. We would really appreciate your feedback to help us improve our services. PELC aims to provide patients with the best care we can. However, sometimes things may go wrong and you might not be happy with the service you, a family member or friend has received. If you would like to make a complaint or have any feedback or questions that you would like to raise with us, please let us know by completing the form below. If you require a response please insert your email address. Alternatively you can email us at; pelc.feedback@nhs.net Or write to us: Director of Quality, Governance and Nursing PELC Unit 3 , Bourne Court, Southend rd, woodford, London IG8 8HD Tel: 0208 911 1130 Making a complaint will not adversely affect any future care we provide you. We welcome all feedback to help improve our service. |