Patient Feedback

NHS 111 Services

Patient feedback is vital to help us to improve the NHS 111 service. We welcome comments about your experience of NHS 111 in City and Hackney, Newham, Tower Hamlets, Waltham Forest, Redbridge, Barking & Dagenham and Havering.  Please use the options as described below. 

Feedback Form

If you would like to make a complaint, compliment or suggestion or have any questions that you would like to raise with us, please let us know by filling in the form below.

You can also email us:

If you live in City & Hackney, Newham or Tower Hamlets,Waltham Forest, Redbridge, Barking & Dagenham or Havering please email Pelc.feedback@nhs.net.

Alternatively any email containing confidential patient details e.g. Name, Date Of Birth, Address etc should be emailed to our secure PELC account
NELCSU.NorthEastLondon111feedback@nhs.net.

You can also write to:

Head of Governance
NHS 111
Third floor, Becketts House
2-14 Ilford Hill
Ilford
Essex
IG1 2FA

Tel: 0208 911 1130

Opening hours: Monday - Friday 9.00am to 5.00pm.

Download our 'Have your Say' leaflet for details on the Complaints process.

Out of Hours and Emergency Care

​If you have recently used the PELC GP Out-of-hours or Emergency Urgent Care service and would like to tell us of your experience, please take a few minutes to fill in our Patient Experience survey by clicking on the link below. We would really appreciate your feedback to help us improve our services.

Patient Experience Survey

PELC aims to provide patients with the best care we can. However, sometimes things may go wrong and you might not be happy with the service you, a family member or friend has received.

If you would like to make a complaint or have any feedback or questions that you would like to raise with us, please let us know by completing the form below. If you require a response please insert your email address.

Alternatively you can email us at;

Pelc.feedback@nhs.net

Or write to us:

Head of Governance
PELC
Third floor, Becketts House
2-14 Ilford Hill
Ilford
Essex
IG1 2FA
Tel: 0208 911 1130

For a copy of our Complaints Leaflet please visit our Patient Leaflets page.

Making a complaint will not adversely affect any future care we provide you. We welcome all feedback to help improve our service.