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Call Operator

Salary: £18,061 p.a. (pro-rata) inclusive + Unsocial Hours Allowance
Part time: 24 - 30 hours per week. Working on a shift basis covering a 24/7 rota
Location: PELC Head office, Ilford

PELC is looking for an enthusiastic individuals to join its organisation and is recruiting to the post of Call operator. 

You will be using our advanced decision-making software systems to provide health related information and advice, so with a good background in customer service experience and dealing with customers by phone, you’ll need to be friendly, reassuring and professional in handling a wide range of calls. You will have the ability to assess the urgency of each call, gather the relevant information quickly, prioritise them, make appropriate decisions and record accurately on our computer systems. You will need to be a good communicator, computer literate with accurate keyboard skills and able to handle pressure. Knowledge of health matters would be advantageous, although we’ll give you comprehensive training to ensure you deliver a high quality service.
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A commitment to flexible working hours within the needs of the service including evening, nights, weekend and bank holiday shifts is required on an internal rotation basis. All vacancies are available on a part-time basis, working a minimum average of 24 hours - 30 hours per week.

Applicants must be able to commit to a 3 week full time (Monday - Friday) induction and training period.

To apply for this position, please email hr.recruitment@pelc.nhs.uk to request for a Job Description and Application Form.

Closing date: Wednesday 22nd June 2016 (At Midnight)

We recognise the potential of a diverse workforce and welcome applications from all sections of the community.

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  • Home
  • About
    • Our Vision
    • Our Commissioners & Partners
    • Our Locations
    • Our Members and Membership
    • Annual Report
    • Guidelines
    • Policies & Procedure >
      • Datix Procedure
  • Services
    • Urgent Treatment Centre
    • Patient's Rights
    • Modern Slavery
    • Patient Leaflets
    • Patient Experience
    • GP VTS
    • GDPR Guidance
  • News
    • CQC
    • Staff Updates
    • GP Education
    • Live Patient feedback
  • Work For Us
    • Current Vacancies
    • Permanent Roles
    • GPs
    • Bank Roles
    • Job Profiles
  • Contact
    • Patient Feedback
    • Health Professional Feedback
    • Useful Contacts
  • Staff Login
    • Covid Updates